Terms of Service
Emerald Pro Cleaning LLC · San Antonio, TX · Last updated August 2026
Emerald Pro Cleaning LLC · San Antonio, TX · Last updated August 2026
Anything not right? Tell us within 24 hours and we come back and fix it free.
Your appointment is locked in when payment is completed at booking.
Cancel or reschedule at least 24 hours before your start time.
Before & after photos document the work — your protection and ours.
The summary above is for convenience — the full terms below are what governs.
Last Updated: September 18, 2026
THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THESE TERMS OF SERVICE PRIOR TO ENGAGING EMERALD PRO CLEANING. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE. PLEASE READ THESE TERMS AND THE ARBITRATION PROVISION SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS.
"Come home to clean."
Welcome to Emerald Pro Cleaning LLC, a Texas limited liability company (referred to herein as "Emerald Pro Cleaning," "we," "us," or "our"). These Terms of Service (our "Terms") set forth the terms and obligations between us, the company providing the Services, and you, our client (referred to herein collectively as the "Parties").
Thank you for choosing Emerald Pro Cleaning for your home cleaning needs. All terms and obligations contained herein are legally binding. Your use of our cleaning services (our "Services") constitutes explicit acceptance of all of the terms contained herein.
If you think Emerald Pro Cleaning might be a good fit for your needs, please contact us to receive a quote. All quotes we provide are estimates based on the scope of work and the condition of the home as described at the time of booking. While we work to provide the most accurate quote possible, sometimes jobs are larger than represented to us, or conditions outside our control may cause the quote to increase.
Prior to charging any increase over the quote provided, we will notify you of the increase, which you must accept before we proceed with the additional work. We will not proceed beyond the original scope without your express authorization.
Emerald Pro Cleaning agrees to perform the Services listed in your quote. If a service you need is not listed in your quote, it is your responsibility to ensure all necessary work is included before we begin.
All work is performed by one or more of our cleaning professionals. When you hire Emerald Pro Cleaning, you are hiring the company and not any individual worker.
All arrival times are estimates. While we do our best to arrive within the stated window, we cannot guarantee an exact time of arrival or departure. If a delay or rescheduling becomes necessary, we will communicate with you as soon as possible.
We reserve the right to change the person or persons performing your Services. A change in personnel does not entitle you to a reduction in cost or cancellation without notice. If you request a specific cleaner, we will do our best to accommodate but cannot guarantee availability.
You agree to provide access to the home or location where Services will be performed. Any inability to perform the Services due to lack of access will be borne solely by you.
We recommend — but do not require — that you are present at the end of service to review the work. If you are not present at the conclusion of our Services, the Services will be deemed completed and accepted upon our departure, subject to our Re-Clean Guarantee below.
Quality of Work — Other Workers Present. We cannot guarantee the quality of our work if unaffiliated workers (movers, handymen, contractors, etc.) are present in the home during service. If you choose to have other workers present, you accept any resulting limitations on work quality.
Scope Exclusions. The following are not included in any standard cleaning package unless expressly quoted in writing:
At all times, Emerald Pro Cleaning shall act in accordance with all applicable laws, rules, and regulations in performing the Services.
Quotes are provided free of charge and expire after thirty (30) days.
Flat-Rate Services. Our standard offering. Your price is based on home size, service type, and condition as described at booking. The flat rate is subject to change only per Section 2 (undisclosed or materially different conditions), and only with your approval.
Hourly Services. Where offered, hourly services are billed at the rate specified in your quote, in fifteen (15) minute increments. For hourly bookings, our team will complete as much as possible within the purchased time; we cannot guarantee every requested task will be completed. Additional time may be added at the quoted hourly rate if requested before our team departs. Once our team has left the property, additional time cannot be added to that appointment.
Recurring Cleaning Services. We offer weekly, biweekly, and monthly recurring plans at a discounted per-visit rate. Each recurring plan renews automatically until cancelled in accordance with these Terms. You will be charged per the plan you select. Recurring plans may be cancelled at any time with at least twenty-four (24) hours' notice before your next scheduled visit — there are no contracts and no cancellation fees.
All prices are in U.S. Dollars. We accept major credit and debit cards and other payment methods as offered at booking.
We reserve the right to change our Services or pricing at any time, provided that any change to the charges associated with an existing recurring plan will be preceded by thirty (30) days' advance written notice. We reserve the right to refuse or discontinue Services to anyone, for any lawful reason.
Your appointment is reserved when payment is completed. We collect payment at the time of booking to hold your date and time. Until payment is received, your requested slot remains open to other clients.
Deposits. For certain jobs (at our discretion, based on scope and difficulty), we may instead require a deposit to reserve your date. Where required, your booking is not reserved until the deposit is paid. Subject to the Cancellation section below, deposits are non-refundable, are applied to your total balance, and accrue no interest.
When you provide payment information, you represent that the information is accurate, that you are authorized to use the payment method, and that you will notify us of any changes. By providing a payment method, you authorize us to charge it for the Services you purchase, including any approved adjustments under Section 2.
If your payment is declined, you are responsible for an administrative fee of fifty dollars ($50.00) — not a penalty, but liquidated damages for our reasonable administrative costs in contacting you for new payment. If we cannot reach you to update payment before your scheduled service, your appointment may be released. Failure to keep a valid payment method on file does not cancel a recurring plan; your plan continues until cancelled in accordance with these Terms. We may use third-party card-updating services to obtain current card expiration dates.
For any invoiced balances (such as approved on-site adjustments), payment is due within forty-eight (48) hours of receipt. Past-due balances may accrue interest at the maximum rate permitted by Texas law, and accounts more than thirty (30) days past due may be referred to collections, in which case we are entitled to recover reasonable costs of collection, including reasonable attorney's fees.
Chargebacks. We do not permit chargebacks. If you charge back a payment made to Emerald Pro Cleaning and Emerald Pro Cleaning wins or loses the dispute, in addition to other amounts owed hereunder, you agree to pay a five-thousand-dollar ($5,000.00) penalty for 'liquidated damages' based on the estimated time, energy, and costs (such as labor) required to deal with your chargeback. You agree that these liquidated damages are reasonable and were negotiated by you and agreed to prior to agreeing to these Terms.
All sales are final. We do not provide refunds under any circumstances.
Cancellations. All cancellations or changes to the date of our Services must be made by you no later than twenty-four (24) hours prior to your scheduled start time.
You may cancel a recurring plan at any time by text, phone, or email with at least 24 hours' notice before your next visit.
Our 24-Hour Re-Clean Guarantee. If any part of your cleaning was not completed to your satisfaction, tell us within twenty-four (24) hours of service completion and we will return to re-clean the affected areas at no charge. We ask that you give us the opportunity to make it right within seventy-two (72) hours of your report. If you do not report an issue within twenty-four (24) hours of service completion, the Services will be deemed accepted.
Emerald Pro Cleaning represents and warrants to you that:
The safety of our cleaners is of utmost importance. We do not permit the following work:
Undisclosed Pest Infestation Policy. If a pest infestation (including but not limited to bed bugs, roaches, fleas, or termites) is not disclosed prior to our arrival, Emerald Pro Cleaning reserves the right to refuse service upon entry without issuing a refund, due to the health, safety, and contamination risks posed to our staff and other clients.
Pets. It is your responsibility to ensure your pets are secured and cared for during service. We do not assume liability for the health and safety of pets absent gross negligence.
Personal Property & Valuables. Prior to our arrival, please put away wallets, jewelry, cash, sensitive documents, and other valuables. It is your responsibility to point out or remove irreplaceable or specialty items, and to inform us of any surfaces or items that cannot be cleaned with standard cleaning solutions. We do not assume liability for damage to items we were not warned about (for example, a specialty finish that reacts to standard cleaning solutions).
Fixtures. It is your responsibility to ensure fixtures and décor are in good working order. We do not assume liability for fixtures that fail during normal, careful cleaning (for example, blinds that fall when dusted due to a pre-existing loose bracket).
Damage Claims. Emerald Pro Cleaning is not liable for any damage arising from or related to the performance of our Services. All damage-related claims are subject to the Limitation of Liability provisions set forth in Section 14 of these Terms.
Security Deposits. For move-out cleans, we are not responsible for the outcome of any security deposit determination between you and any landlord, property manager, or third party. We make no guarantee that our Services will satisfy any third party's property condition requirements.
Move-In & Move-Out Cleanings.
Unexpected Property Conditions. Our pricing is based on the condition described at booking. If our team arrives and the home requires significantly more time due to undisclosed or materially different conditions (including but not limited to heavy grease buildup, excessive clutter, or long-neglected areas), we will notify you immediately with photos. You may then either (i) approve additional charges before the extra work begins, or (ii) have us complete as much as possible within the original scope. We will not proceed beyond the original scope without your express authorization.
If you are happy with our Services, we highly encourage you to leave a review on an online platform of your choosing. Reviews are how potential clients see our past work and are part of how we continue to grow our business.
If you are unhappy with our Services and decide to leave a negative review on our page, please ensure that your review is truthful. Please be advised that if you leave an untruthful review on one of our online platforms, we reserve the right to pursue you for any damage or loss sustained by us, including recovery of attorney's fees.
By using our Services, you explicitly agree that if you are dissatisfied with our Services and do not give us an opportunity to re-do the work to your satisfaction, you will not leave a negative review about Emerald Pro Cleaning, its owners, employees, or other agents on any online platform or otherwise electronically post, communicate, or comment on our Services in any negative manner to any third parties, whether directly or indirectly.
By using our Services, you further agree that Emerald Pro Cleaning is granted a seventy-two (72) hour cure period to fix, re-do, or remedy any Services not completed to your satisfaction. You agree that this seventy-two (72) hour cure period is reasonable and was bargained for in the negotiation of these Terms.
If you leave a negative review on any online platform or otherwise electronically post, communicate, or comment on our Services in any negative manner to any third parties without providing us our contractual seventy-two (72) hour cure period, you agree that you will be in breach of these Terms and that Emerald Pro Cleaning will have incurred damages in the estimated amount of ten thousand dollars ($10,000) (referred to herein as the "Liquidated Damages"). You agree that these Liquidated Damages are not a penalty for non-compliance and are not intended to frustrate your ability to leave a truthful review about Emerald Pro Cleaning, but are rather reasonable and estimated damages resulting from your breach of these Terms and will compensate Emerald Pro Cleaning for the goodwill, reputational, and general business damages resulting from your failure to provide Emerald Pro Cleaning with its contractual seventy-two (72) hour cure period.
Nothing in this Section or otherwise will waive Emerald Pro Cleaning's right to pursue you for actual damages or other relief, whether in equity or at law.
Finally, you agree that if you are unavailable, for any reason, during our contractual seventy-two (72) hour cure period, the cure period will be tolled during your unavailability and all required timeframes will be adjusted accordingly.
By hiring Emerald Pro Cleaning, you agree not to solicit any person who provides Services through Emerald Pro Cleaning to work for you directly, whether during your engagement of our Services or for twelve (12) months afterward. We require this because of the substantial time and cost we invest in finding, screening, and training our workers.
If you breach this Section, you agree to pay Emerald Pro Cleaning liquidated damages of one thousand dollars ($1,000.00) per violation — not as a penalty, but as a fair, bargained-for estimate of our replacement and training costs — in addition to any other available remedies.
We take before-and-after photographs of the work performed on every job. These photos are used for quality control and are shared with you as proof of service. By using our Services, you permit Emerald Pro Cleaning to use photographs of the work performed (never including people, personal identifying items, or anything indicating your identity or address) for marketing and promotional purposes, including on our website and social media. You will not be entitled to any royalty or compensation for such use. If you prefer your photos never be used in marketing, tell us in writing and we will honor it.
The contents of our website are protected by United States and international copyright laws and are owned exclusively by Emerald Pro Cleaning or licensed to us. You may not reproduce, distribute, display, sell, or use for commercial purposes any material from our website without our prior written consent. The Emerald Pro Cleaning name, logo, and slogans are marks of Emerald Pro Cleaning LLC and may not be used without our prior written consent.
OUR SERVICES ARE PROVIDED 'AS IS' AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW, EMERALD PRO CLEANING AND ITS OWNERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES EXCLUDE ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY STATED IN THESE TERMS.
EMERALD PRO CLEANING SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE FOR CAUSES BEYOND OUR REASONABLE CONTROL.
WHILE WE ENDEAVOR TO PROVIDE THE BEST SERVICES POSSIBLE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO SERVICE PROVIDED IS PERFECT. IF YOU ARE UNHAPPY WITH THE SERVICES PROVIDED TO YOU, PLEASE CONTACT US AND WE WILL DO OUR BEST TO RESOLVE YOUR ISSUE(S).
WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE TOTAL AMOUNT YOU PAID EMERALD PRO CLEANING FOR THE SERVICES GIVING RISE TO THE CLAIM.
YOU AGREE THAT NO CLAIM OR ACTION ARISING OUT OF OR RELATED TO THE USE OF OUR SERVICES OR THESE TERMS MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE.
Each party shall indemnify, defend, and hold harmless the other and their owners, managers, employees, and agents from and against any and all losses, damages, liabilities, reasonable attorney fees, court costs, and expenses resulting or arising from any claims relating to (a) use of the Services; (b) that party's breach of these Terms; or (c) violation of applicable law.
a. Entire Agreement. These Terms contain the entire agreement between you and Emerald Pro Cleaning, except for inclusions found within your quote.
b. Waiver. Failure by Emerald Pro Cleaning to enforce any provision shall not be construed as a waiver of our right to subsequently enforce every provision of these Terms.
c. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
d. Relationship. Nothing in these Terms creates an agency, employment, franchise, joint venture, or partnership relationship between you and Emerald Pro Cleaning.
e. Applicable Law / Dispute Resolution. These Terms shall be governed by the laws of the State of Texas. Except for non-payment by you, or if you leave an untruthful review or a review without providing Emerald Pro Cleaning its contractual cure period under Section 10, all other disputes arising from or in connection with these Terms shall be subject to binding individual arbitration administered in Bexar County, Texas. The prevailing Party in any dispute shall be entitled to recover reasonable attorney's fees and costs.
f. Waiver of Class Action. To the extent permitted by applicable law, any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration or class action.
g. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.
Emerald Pro Cleaning LLC · San Antonio, TX · (830) 452-1223 · emeraldprocleaning.com
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