Last updated: July 2026
If any area we cleaned doesn't meet standard, tell us within 24 hours and we'll reclean it at no cost. Refunds are not issued in place of a reclean.
Quotes are flat-rate based on the home size and condition you describe. If your home's condition is materially different from what was described, we'll contact you before any additional charge. Additional time is billed at $58/hour only with your approval.
Cleanings are paid at booking to reserve your date. Cancellations follow section 5: cancel more than 24 hours before your window for a full refund; inside 24 hours, the cancellation fee applies and the remainder is refunded.
You provide entry (someone home, a key, or a code). If we arrive and can't get in after 15 minutes, a $50 trip fee applies.
Cancel free up to 24 hours before your window. Inside 24 hours: $50. No-show at a scheduled entry time: $50 trip fee.
Inside washing machines, exterior windows, anything above a 3-step ladder, chandeliers, mold remediation, caulking replacement, grout restoration, air ducts, biohazards, or high-value fragile items (antiques, heirlooms, jewelry) — those we carefully work around, never handle.
Please disclose pets at booking. Aggressive pets must be secured; our cleaners will leave if unsafe (cancellation fee applies).
In the rare case something is damaged, our cleaner photographs and reports it immediately. Report anything we missed within 48 hours with photos. We are insured, and verified claims are made right.
We take before/after photos for quality control. They are never shared publicly without your written permission.
Discounted recurring rates require the stated frequency. Skipped visits may reprice the next clean, since a home cleaned monthly takes longer than one cleaned weekly.
Questions: call or text (830) 452-1223.